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Pets Of Poland

Returns and complaints

If you want to return a product or file a complaint – select the appropriate option below.

Consumer Return

You have 14 days to return it without giving a reason.

The product must not be used (e.g. a set of grill tools cannot be used during cooking).

Fill out the form and send the product back to the address.

Complaint

You can complain about the product if it is damaged, does not work or does not match the description.

Describe the problem, send photos, etc. using the form.

Short logistical break

All orders placed between February 16-22 will be shipped on February 23. Thank you for your patience.

We'll be taking inventory on PetsOfPoland.com from September 29th to October 5th. Orders placed during this time will be shipped after October 5th.

However, to make your wait a bit more pleasant, we're leaving you a discount code valid on the entire assortment*. Code: REMANENTPOP

*The code is valid for all purchases made on the website between September 29, 2025 and October 5, 2025. The code cannot be combined with other promotions and codes.