{"id":35996,"date":"2026-06-28T16:06:22","date_gmt":"2026-06-28T14:06:22","guid":{"rendered":"https:\/\/petsofpoland.com\/complaints-and-returns\/complaint\/"},"modified":"2026-07-09T18:14:09","modified_gmt":"2026-07-09T16:14:09","slug":"complaint","status":"publish","type":"page","link":"https:\/\/petsofpoland.com\/en\/complaints-and-returns\/complaint\/","title":{"rendered":"Complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35996\" class=\"elementor elementor-35996 elementor-35992\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b50b743 e-flex e-con-boxed e-con e-parent\" data-id=\"b50b743\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56c1d08 elementor-widget elementor-widget-heading\" data-id=\"56c1d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns and complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8138b8c elementor-widget elementor-widget-heading\" data-id=\"8138b8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fd2139 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"1fd2139\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you want to return or file a complaint, follow the appropriate instructions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94b4921 e-con-full e-flex e-con e-child\" data-id=\"94b4921\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed5434c elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"ed5434c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/41.png\" class=\"attachment-full size-full wp-image-36089\" alt=\"\" srcset=\"https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/41.png 1080w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/41-300x300.png 300w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/41-1024x1024.png 1024w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/41-150x150.png 150w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/41-768x768.png 768w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/41-250x250.png 250w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/41-500x500.png 500w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/41-100x100.png 100w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">1. Fill out the form<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32431e9 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"32431e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7750655 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"7750655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192921.299.png\" class=\"attachment-full size-full wp-image-36090\" alt=\"\" srcset=\"https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192921.299.png 1080w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192921.299-300x300.png 300w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192921.299-1024x1024.png 1024w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192921.299-150x150.png 150w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192921.299-768x768.png 768w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192921.299-250x250.png 250w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192921.299-500x500.png 500w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192921.299-100x100.png 100w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">2. We will process your complaint within 14 days<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf0251 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cbf0251\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca18da elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"6ca18da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192856.011.png\" class=\"attachment-full size-full wp-image-36091\" alt=\"\" srcset=\"https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192856.011.png 1080w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192856.011-300x300.png 300w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192856.011-1024x1024.png 1024w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192856.011-150x150.png 150w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192856.011-768x768.png 768w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192856.011-250x250.png 250w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192856.011-500x500.png 500w, https:\/\/petsofpoland.com\/wp-content\/uploads\/2026\/06\/ikona-2025-04-29T192856.011-100x100.png 100w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">3. Along with the reply, we will notify you of the next steps<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b14e7bc e-flex e-con-boxed e-con e-parent\" data-id=\"b14e7bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a278694 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"a278694\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"formularz_kontaktowy\" name=\"New form\" aria-label=\"New form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"35996\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"a278694\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Pets Of Poland\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-imie elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-imie\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[imie]\" id=\"form-field-imie\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-numer_zamowienia elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-numer_zamowienia\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tOrder number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[numer_zamowienia]\" id=\"form-field-numer_zamowienia\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Order number\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_0a47381 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0a47381\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPossible expectations\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_0a47381]\" id=\"form-field-field_0a47381\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Possible expectations\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_85b8468 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_85b8468\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDamage description\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_85b8468]\" id=\"form-field-field_85b8468\" rows=\"4\" placeholder=\"Damage description\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_13699a6 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_13699a6\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUpload photos (optional)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_13699a6][]\" id=\"form-field-field_13699a6\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"6\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-polityka_prywatnosci elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[polityka_prywatnosci]\" id=\"form-field-polityka_prywatnosci\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-polityka_prywatnosci\">I agree to the processing of my personal data on the terms described in <a href=\"https:\/\/petsofpoland.com\/en\/privacy-policy\/\" target=\"_blank\" style=\"color: black\"> the privacy policy. <\/a> <\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha elementor-field-group elementor-column elementor-field-group-field_77a5b08 elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_77a5b08\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfIZegqAAAAAEpWn0ikZ3LvRKyddL303-lG33Bh\" data-type=\"v2_checkbox\" data-theme=\"light\" data-size=\"normal\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_586b96d]\" id=\"form-field-field_586b96d\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and complaints Complaint If you want to return or file a complaint, follow the appropriate instructions. 1. Fill out the form 2. We will process your complaint within 14 days 3. Along with the reply, we will notify you of the next steps<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":18532,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-35996","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint - Pets Of Poland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/petsofpoland.com\/en\/complaints-and-returns\/complaint\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint - Pets Of Poland\" \/>\n<meta property=\"og:description\" content=\"Returns and complaints Complaint If you want to return or file a complaint, follow the appropriate instructions. 1. Fill out the form 2. We will process your complaint within 14 days 3. 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